Return and Refund Policy

Thank you for shopping at M Magical Collection. We strive to ensure that you are completely satisfied with your purchase. Please review our Return and Refund Policy below:

1. Returns and Refunds:

• We do not offer exchanges or returns on products purchased from our website.
• Exceptions will only be made if the product arrives damaged, and the following conditions are met:

2. Damaged Products:

• If your product arrives damaged, we require a full unboxing video without any pause or cut to be eligible for a return.
• The unboxing video must clearly demonstrate the condition of the product upon arrival, including any visible damage or defects.
• Once we receive and verify the unboxing video, we will assess the damage and initiate the return process if deemed necessary.

3. Return Process:

• To initiate a return due to product damage, please contact our customer support team at archanatrivedi440@gmail.com within 24 hours of receiving your order.
• Please provide your order number and attach the unboxing video showing the damaged product.
• Our customer support team will guide you through the return process and provide instructions on returning the damaged product.

4. Refund Policy:

• If your return is approved after assessment of the unboxing video, we will issue a refund to the original payment method used for the purchase.
• Please allow 7 business days for the refund to reflect in your account, depending on your bank or payment provider’s processing time.

5. Non-Refundable Items:

• We reserve the right to refuse returns or refunds on these items unless they are deemed defective or damaged upon arrival.

6. Contact Us:

• If you have any questions or concerns regarding our Return and Refund Policy, please don’t hesitate to contact our customer support team at archanatrivedi440@gmail.com. We are here to assist you and ensure your satisfaction.

By making a purchase from M Magical Collection, you agree to abide by the terms and conditions outlined in this Return and Refund Policy.

Thank you for your understanding and cooperation.

Sincerely, The M Magical Collection Team